Definitions Match
Terms used here — Account, Lobby, Wager, Settlement — carry the same meaning in our Privacy Policy and KYC notice. One glossary applies across the whole policy set.
LEGAL REFERENCE
Terms & Conditions for Your arjunawin Account
These Terms & Conditions set the rules between you and arjunawin the moment you open an account with us. We've written them so you can scan the part...
Account RulesLobby ConductWager TermsPayout ClausesDispute Path
Policy Posture and Jurisdiction Wording
Our Terms apply where local law permits and across the supported regions we serve in Indonesia. You agree the account is yours alone, that the details you submit are accurate, and that you're of legal contracting age in your region. We reserve the right to suspend an account where verification fails, where chargebacks occur, or where lobby conduct breaches the wagering clauses.
Promotional terms sit alongside these Terms — when a promo board rule conflicts with this page, the promo-specific clause governs that promo only. Payment-channel context below is referenced inside the withdrawal and deposit clauses for clarity.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Policy Contact Paths
If a clause needs clarifying, reach us through the channels below before you escalate.
Team online
Policy Email
Send written queries about specific Terms clauses to our policy desk. We log every message, route it to the right reviewer, and reply with a clause reference within two working days.
Live Chat Desk
Open the chat bubble inside your account for fast questions about wagering rules, withdrawal clauses or verification steps. Agents can pull your account context while you're connected.
Disputes Inbox
Formal complaints about a Terms breach go to the disputes inbox. Include your account ID, the clause referenced, and any screenshots so we can investigate without back-and-forth.
EDITORIAL CLARITY
Editorial Trust Signals for This Policy
Here's how we keep the Terms honest and current.
Versioned Clauses
Every revision to these Terms carries a version stamp. You'll see the effective date at the top of the document, and previous versions stay archived if you need to compare wording.
Plain-English Pass
Our policy team rewrites dense legal phrasing into plain English where the law allows. The clauses still bind, but you shouldn't need a lawyer to follow what we're asking.
Indonesia Counsel Review
Local counsel reviews jurisdiction-sensitive sections so the wording sits correctly within Indonesian consumer-contract expectations and our supported-region framing.
Change Notifications
Material changes to your obligations trigger an in-account banner and an email. You get reading time before the new clauses bind your future sessions.
Clause Cross-References
Where one clause depends on another we link them inline. No buried definitions, no orphan terms — the document reads as one connected agreement.
Audit Trail
Decisions made under these Terms — suspensions, payout holds, promo voids — are logged with the clause invoked, so you can request the reasoning if you query an outcome.
PLATFORM COMPARISON
Consistency Across Our Policy Pages
This Terms page sits alongside Privacy, KYC and Promo Terms — here's how they line up.
Effective Dates Aligned
When we update Terms we re-check sibling pages on the same cycle, so you don't end up reading a Privacy clause that contradicts a Terms clause from a later draft.
Promo Terms Layered
Promo-specific rules live on each promo card. They sit on top of these Terms and never silently override the account-level clauses you accepted at sign-up.
KYC Reference Shared
Verification language in clause 4 mirrors the standalone KYC page word-for-word, so identity checks read the same whether you arrive from Terms or from the help centre.
Privacy Cross-Link
Data-handling references in clause 9 link directly to the Privacy Policy section that explains the same processing activity, with matching legal basis wording.
Dispute Route Identical
The escalation ladder — desk, supervisor, written complaint — is the single path described across Terms, Promo Terms and the complaints page. No conflicting routes.
Withdrawal Clauses Synced
Payout rules in clause 7 match the cashier help article on processing windows, so what you read here is what you'll see when you request a withdrawal.
PLATFORM SNAPSHOT
Brand Highlights Inside This Document
These are the visible elements that define how the policy reads on screen.
Clause Anchors
Each numbered clause has its own anchor link in the...
Effective Date Banner
The current version date sits pinned to the top of...
Definition Tooltips
Capitalised defined terms reveal their meaning on hover. The full...
Print-Friendly View
A print toggle strips navigation and renders the document as...
Clause-Level Search
The on-page search jumps straight to matching clauses rather than...
Change-Log Sidebar
A change log lists what moved between versions in plain...
Common Questions About These Terms
They bind from the moment you tick the acceptance box during registration. Continuing to use the lobby, deposit or place a wager after a published update means you've accepted the revised version effective from its stated date.
The promo-specific rule governs that promo only. The base Terms continue to govern everything outside the promotion — your account, your wallet, your withdrawals — so the conflict is contained to the offer in question.
No. Material changes trigger an in-account banner plus an email to the address on file. You get reading time before the new clauses apply, and the previous version stays archived for reference.
Disputes are handled under the framing described in clause 12, which references the supported regions we serve and applies where local law permits. Indonesian consumer-protection rights you hold by statute are not displaced by this clause.
Email the disputes inbox with your account ID, the clause you believe was breached, and supporting screenshots. We acknowledge within one working day and issue a substantive reply with the clause-by-clause reasoning soon after.
The same withdrawal and deposit clauses apply whether you use DANA, OVO, GoPay or QRIS. Channel-specific timing notes sit in the cashier help article, but your contractual rights under clause 7 do not change by method.
You can close your account before the new version takes effect and withdraw your verified balance under the existing clauses. Once the effective date passes, continued use is treated as acceptance of the revised Terms.